Cancel or reschedule from your booking journey.

How to request changes

Signed-in patients can open My appointments and choose Cancel / reschedule on the relevant booking card. The card also links to the provider contact page so the patient can quote the booking reference.

Provider confirmation

A cancellation or reschedule is not final until the doctor, clinic, hospital, laboratory, scan center, or pharmacy confirms the change according to its own operating policy.

Timing, no-show, and refunds

Providers may apply notice periods, late-arrival rules, no-show policies, preparation requirements, rebooking limits, or offline payment rules. If Cureviyo did not process an online payment, refunds and fees are handled directly by the provider.

Direct contact actions

The patient dashboard shows Cancel / reschedule, provider contact, and call actions where a provider phone number is available. Patients should quote the appointment number or booking number in every provider conversation.

If no phone is available, patients can email support@cureviyo.in with the booking reference and follow the provider confirmation process.

Provider delays and emergencies

Doctors and facilities may face emergency cases, queue delays, equipment downtime, or staff shortages. Providers are responsible for communicating changes where contact details are available.

Patients with urgent or worsening symptoms should contact emergency services or the provider directly instead of waiting for an in-app response.

Support and escalation

For platform issues such as login trouble or a missing dashboard record, email support@cureviyo.in with the account email and booking reference. Effective date: 6 September 2026.