CUREVIYO
How Cureviyo handles account and booking information.
Information collected
Patient account data may include name, email, phone, hashed credential data, OTP status, appointment details, booking references, selected provider, date, time, consultation type, and information typed into forms.
Provider data may include contact person, service name, email, phone, address, registration, license, degree, identity document type, professional details, service hours, and verification status.
Documents and sensitive data
Provider verification documents may include government ID, medical registration, degree certificate, specialization certificate, practice license, business registration, ownership evidence, address proof, facility photo, signboard photo, accreditation, pharmacist registration, PAN, and bank proof where applicable.
Patient workflow data may include appointment reason, prescription requests, uploaded prescription files, lab or scan booking details, and provider messages where enabled.
Use, sharing, and retention
Cureviyo uses information to operate accounts, verification, bookings, dashboards, transactional messaging, security, audit logs, and support. Appointment details are shared with the patient and relevant provider account.
Records may be retained for legal, safety, dispute, fraud-prevention, security, audit, and operational reasons, then deleted, anonymized, or restricted when no longer needed.
Rights and security
Users may request access, correction, export, restriction, or deletion of eligible information by emailing privacy@cureviyo.in. Some records may remain where legally or operationally required.
Cureviyo uses encrypted transport, hashed passwords, OTP verification, role-based access, protected storage, authorization checks, audit logging, and least-privilege access.
Children and dependents
Cureviyo is not designed for unsupervised use by children. A parent, guardian, or authorized caregiver should manage bookings for minors or dependents where required by law or provider policy.
Users submitting information for another person must have appropriate authority and should provide accurate contact and consent information.
Changes and processors
Cureviyo may use hosting, database, object storage, email delivery, monitoring, security, and support vendors to operate the platform. Public provider profile data may be indexed by search engines if the profile is public.
This policy may change as payments, messaging, storage, analytics, or clinical workflow features are added. Material changes should be published with an updated effective date.
Privacy contact
Send privacy requests, complaints, or suspected data incidents to privacy@cureviyo.in with the account email and relevant booking or request reference. Effective date: 6 September 2026.
Cureviyo reviews this policy when its data practices or applicable requirements change.